Cancellation & Refund Policy

Cancellations

Orders can be cancelled before dispatch by emailing hello@openderm.skin with your order number. Any amount paid is refunded in full to the original payment method within 7–10 business days. Once dispatched, the returns terms below apply.

Orders we cancel

Professional peels and clinic-support products are intended for qualified practitioners. Clinic verification is handled separately from checkout.

Cash on delivery

Cash-on-delivery orders are confirmed with a ₹500 advance paid online. If you cancel before dispatch, the advance is refunded in full. If the order is refused at delivery, the advance covers return shipping and is not refunded.

Damaged or incorrect items

If your order arrives damaged, leaking, or incorrect, contact us within 48 hours of delivery at hello@openderm.skin with your order number and photographs. We will arrange a replacement or refund for verified cases.

Returns

For safety and integrity reasons, opened or used professional peel and active products cannot be returned. Unopened, undamaged items in their original packaging may be eligible for return within 7 days of delivery, subject to inspection. Made-to-order or clinic-label items are non-returnable.

Refunds

Approved refunds are processed to the original payment method within 7–10 business days of the returned item passing inspection, or of a verified damage/error claim.

Contact

For any cancellation or refund query, email hello@openderm.skin or call +91 82087 08438. Shipping timelines are set out in our Shipping & Returns policy.