Legal
Shipping & Returns
Last updated: 20 June 2026
Shipping
- We ship across India to verified clinics and practitioners.
- Orders are typically processed within 1–3 business days and delivered within 3–7 business days, depending on location.
- Shipping charges, if any, are shown at checkout or confirmed with your order.
- Because peels are temperature- and time-sensitive professional products, they are dispatched with appropriate handling and a certificate of analysis for each lot.
Damaged or incorrect items
If your order arrives damaged, leaking, or incorrect, contact us within 48 hours of delivery at hello@openderm.skin with your order number and photographs. We will arrange a replacement or refund for verified cases.
Returns
For safety and integrity reasons, opened or used professional peel and active products cannot be returned. Unopened, undamaged items in their original packaging may be eligible for return within 7 days of delivery, subject to inspection. Made-to-order or clinic-label items are non-returnable.
Refunds
Approved refunds are processed to the original payment method within 7–10 business days of the returned item passing inspection, or of a verified damage/error claim.
Cancellations
Orders can be cancelled before dispatch by contacting us promptly. Once dispatched, the returns terms above apply.
Contact
For any shipping or returns query, email hello@openderm.skin.
This template should be reviewed and finalised to match your actual logistics, timelines and payment terms before publication.